§ 27-4. Treatment of public.

Officials and employees represent the Town to the public and reflect the relationship between the Town and the public. When relating to the community, officials and employees must bear in mind their role as public servants. Everyone, no matter what his or her status, deserves to be treated courteously, impartially and fairly. Each is entitled to all of the benefits and services available to each and every other individual in like circumstances.

A. 

Officials and employees will make every reasonable effort to inform the public of its rights to Town services.

B. 

Officials and employees will treat the public with tact and courtesy and give proper and expeditious consideration to the public's needs. They must exercise self-restraint even when stressful situations arise. However, officials and employees do have the right to express their views firmly and clearly.

C. 

Should an official or employee be requested to perform an unethical act it must be declined, with proper explanation.

D. 

Officials and employees will refrain from granting preferential treatment to any person.

E. 

While this section deals with the treatment of the public by officials and employees, the relationship between the former and the latter is recognized to be a two-way interaction. It is therefore urged that the public also conduct itself with the same propriety expected of Town officials and employees.